ORDERS ARE TAKING LONGER TO PROCESS BUT WILL BE FULFILLED

We are currently behind on fulfilling some orders, and your order may not be delivered as quickly as usual, or within our carefully estimated timescales (which have always taken into account how quickly we can deliver either from stock, or when additional stock is required from our suppliers) 

This is due to a number of factors, including the fact that some of our European suppliers are unable to send goods to the UK until they have completed additional paperwork. This is out of our control, but we are working as fast as we can to keep these delays to a minimum. We are also running on lower than usual staff levels due to some being absent with Covid 19.

As a proud private family business, we do not employ call centres to answer our phone lines, and we do not usually operate a direct dispatch or drop ship by our suppliers. If you wish to call us or send us an email, we will do our best to respond as quickly as possible, but we ask you to please be understanding and to bear with us.

Orders from EU member states will be fulfilled with VAT, duties and additional paperwork / charges all taken care of by us, so there will be no extra or surprise charges due.

All orders placed will be fulfilled, many without the above delays and within our usual timescales, but it is important that we make you aware of possible delays.

Thank you for your patience and understanding during this very testing time and stay safe. 

You have qualified for vat free shopping

Seymour's Home

Customer Service

Still a family business, still with a physical store, and still with our longstanding UK staff, we are here to help you.

Delivery

Please see our Delivery Information page for full details

Methods of Payment

You can make a secure payment by credit card using our Secure Server and Shopping Cart.

You can pay using the following credit cards: Maestro, Visa, MasterCard, Solo, Electron and American Express.

Card Security Code

The Card Security Code is an extra security measure intended to ensure that you are in possession of the card at the time of placing the order. It also known as a CVC or CVV2 code.

If you have an American Express card, the code required is a four digit number, printed on the right hand side of the card, just above the long number across the middle.

For other cards, the security code is 3 digits, and is printed on your signature strip to the back of the card. Often the code here will be longer than 3 digits - where this is the case, only the last 3 digits are required.

Security

All of the credit card information sent to Seymours travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available.

Returns, Refunds and Cancellations

We want you to be 100% delighted with your purchase. If you are not satisfied and wish to return or exchange something, you have 14 days from the date you receive your items. Any goods purchased throughout December as Christmas gifts have an extended returns policy up to and including the second week in January.

Please note that we are unable to accept the return of duvets, pillows and mattress protectors due to strict hygiene regulations. We will only refund these products if they are faulty. 


Farrow & Ball Wallpaper Returns

With Farrow & Ball wallpaper returns, we need to submit a returns request with Farrow and Ball and if approved, there will be a 5% restocking fee and a collection charge of £8.95 which will be deducted from your refund. All wallpaper returns must be returned within 14 days of delivery and the wallpaper must be returned unopened in its original brown paper. These conditions and fees are imposed on us by Farrow & Ball 

So that we can handle all your returns efficiently please:

  1. Contact us first so that we know to expect your return
  2. In many cases within the UK mainland we are able to help by subsidising your return. 

DPD

we can email you a DPD returns label at a cost of £7, which we will deduct from your refund 

The label will have to be printed off by yourself and taken to a local DPD drop off point

Fragile items and liquid items cannot be sent using this service.

DHL

We can organise a DHL collection from your home at a cost of £10, which we will deduct from your refund

It is important that if using this service, you are at home for the driver to collect. We will usually be able to offer a 3 hour time slot, but during busy times, this cannot be guaranteed. 

very large parcels may be subject to an increased cost.

RETURN IN PERSON OR BY YOUR OWN COURIER

Alternatively, you can return your items to store, or take your items to the local Post office OR by using your own courier. Please and ask for a "Certificate of Posting", stating our return address. Please obtain a proof of postage receipt and we advise using a tracked service. We cannot accept responsibility for lost parcels so please make sure you have this certificate so that you have a claim with your courier if items are not returned to us as expected. Items returned with postage unpaid will not be delivered. 


Post it back to us in the original, unused condition (with packaging completely intact and goods fit for resale) quoting your order ID to:

  1. Seymour's Home (Deliveries and Returns)
    17 Northumberland Street (Rear of 24 Grange Road)
    Darlington
    County Durham
    DL3 7HJ
  2. We will then refund or exchange your items for you
  3. Where you are returning faulty goods, we will only refund the costs of postage (to a maximum of £7.00) and only where we have accepted that the item returned is deemed of faulty manufacture. This may mean that in certain circumstances, we will need to forward products to our suppliers for inspection / testing. Your statutory rights are unaffected.

COMPLAINTS

It is our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint, please don't hesitate to contact us.

PRIVACY POLICY

Seymour's Home are committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998.

We will only collect personal information when you provide it to us on our enquiry form or order form. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you.

We will not email you in the future unless you have given us your consent or pass your email address to other websites unless you agree.

In order to provide the most usable service, we may use technology to track the patterns of behaviour of visitors to our site. This will include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

For further details, please visit our Privacy and Cookies page.