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Seymour's Home

Customer Service


Please see our Delivery Information page for full details

Methods of Payment

You can make a secure payment by credit card using our Secure Server and Shopping Cart.

You can pay using the following credit cards: Maestro, Visa, MasterCard, Solo, Electron and American Express.

Card Security Code

The Card Security Code is an extra security measure intended to ensure that you are in possession of the card at the time of placing the order. It also known as a CVC or CVV2 code.

If you have an American Express card, the code required is a four digit number, printed on the right hand side of the card, just above the long number across the middle.

For other cards, the security code is 3 digits, and is printed on your signature strip to the back of the card. Often the code here will be longer than 3 digits - where this is the case, only the last 3 digits are required.


All of the credit card information sent to Seymours travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available.

Returns, Refunds and Cancellations

We want you to be 100% delighted with your purchase. If you are not satisfied and wish to return or exchange something, you have 14 days from the date you receive your items.

Please note that we are unable to accept the return of duvets, pillows and mattress protectors due to strict hygiene regulations. We will only refund these products if they are faulty. With wallpaper returns, we need to submit a returns request with Farrow and Ball and if approved, there will be a 5% restocking fee and a collection charge of £8.95 which will be deducted from your refund. All wallpaper returns must be returned within 14 days of delivery.

So that we can handle your return efficiently please:

  1. Contact us first so that we know to expect your return
  2. We can email you a DPD returns label at a cost of £7 or we can organise a DHL collection at a cost of £10 which will be deducted from your refund. Alternatively, you can take your items to the local Post office and ask for a "Certificate of Posting", stating our return address. Please obtain a proof of postage receipt. We cannot accept responsibility for lost parcels unless you have this certificate. Items returned with postage unpaid may not be delivered. Post it back to us in the original, unused condition of sale to quoting your order ID:
    Seymour's Home (Deliveries and Returns)
    17 Northumberland Street (Rear of 24 Grange Road)
    County Durham
    DL3 7HJ
  3. We will then refund or exchange your items for you
  4. We will only refund the costs of postage (to a maximum of £5.95)where the item returned is deemed faulty by

Any goods that are ordered specially for you cannot be returned once they have been ordered unless they are faulty in some way. Your statutory rights are unaffected.


It is our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint, please don't hesitate to contact us.

Privacy Policy

Seymour's Home are committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998.

We will only collect personal information when you provide it to us on our enquiry form or order form. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you.

We will not email you in the future unless you have given us your consent or pass your email address to other websites unless you agree.

In order to provide the most usable service, we may use technology to track the patterns of behaviour of visitors to our site. This will include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

For further details, please visit our Privacy and Cookies page.